No Hassle Returns!
To process a return, please send us an email at [email protected] so we can provide you with a Return Merchandise Authorization (RMA) number. The RMA number will only be issued during the 30-day return period which begins on the date of shipment by ToolSmithDirect. Please provide the following information when requesting a RMA:
- - Full Name
- - Date of Purchase
- - Return Item(s)
- - Reason for Returns
- - Order Number
- - Mailing Address
- - Refund or Replacement
For returns due to any other reason besides defect or ToolSmithDirect error we will provide a RMA number but you will be responsible for returning items at your own expense.
Refunds will only be issued once the item(s) has been received at our location, NO EXCEPTIONS. Once ToolSmithDirect receives the returned item(s) a refund or replacement order will be issued. Each return must be properly received, tested and reconciled through accounting so please allow for up to 5 business days for processing returns. If any issues come up with processing the refund or replacement we will contact you immediately. If you need to check on the status of a return please send us an email at [email protected].
Any items returned to ToolSmithDirect without a RMA number will incur a non-negotiable 15% restocking fee based on the order amount including shipping (excluding sales tax).
Refunds vs. Replacements
Once returned items are received we will issue a refund within 5 business days. We will accommodate replacement orders if inventory is available and only upon request.
ToolSmithDirect is not liable for product that is damaged, lost or stolen during the shipping process for returned items. If an item is damaged, lost or stolen during a return shipment ToolSmithDirect will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier.